Privacy Policy

Cleaner Hammersmith Privacy Policy

This Privacy Policy explains how Cleaner Hammersmith collects, uses, stores and protects personal data relating to customers and prospective customers located in the Hammersmith area. It also describes your rights under the United Kingdom General Data Protection Regulation and related data protection laws. By using Cleaner Hammersmith services, you acknowledge that you have read and understood this Privacy Policy.

Scope and Data Controller

This Privacy Policy applies to all Cleaner Hammersmith customers and prospective customers within the Hammersmith area, including individuals making enquiries, booking services, or otherwise interacting with us. Cleaner Hammersmith acts as the data controller in relation to the personal data described in this policy, meaning we determine the purposes and means of processing your personal information.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with Cleaner Hammersmith. This may include the following categories of information.

Identification and contact details, such as your name, postal address, service address, billing address, and any other address details you provide to arrange and deliver cleaning services.

Communication details, such as your preferred communication methods and the content of communications you send to us, including enquiries, feedback, complaints and booking instructions.

Service and booking details, such as details of the cleaning services you request, frequency of visits, access instructions for your property, dates and times of booked appointments, and records of services provided.

Payment and billing information, such as records confirming that payment was made, partial card information where required for reference or verification purposes, and history of invoices and transactions. Full card details are not retained by Cleaner Hammersmith if payment is processed through a secure third party payment processor.

Website and usage data, such as basic technical information about how you use our website or online booking tools, including log information, device information and general location data, to the extent this is collected through cookies or similar technologies.

Any other information you choose to provide, such as special instructions for our cleaning teams, details of particular concerns or requests, or information shared when you participate in surveys or provide testimonials.

Lawful Bases for Processing Personal Data

Cleaner Hammersmith processes personal data only where we have a valid lawful basis under applicable data protection laws. Depending on the context, we rely on one or more of the following lawful bases.

Contract. We process your personal data when it is necessary to enter into or perform a contract with you, for example to accept bookings, provide cleaning services, manage your account, and handle payments and billing.

Legal obligation. In some cases we must process certain information to comply with legal obligations, such as maintaining appropriate financial records for tax and accounting purposes or responding to lawful requests from regulators or law enforcement authorities.

Legitimate interests. We may process personal data when it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. Examples include managing our relationship with you, improving our services, preventing fraud, ensuring the security of our staff and customers, and keeping basic records of communications.

Consent. In limited situations we may rely on your consent, for example to send you certain types of direct marketing communications that require consent under applicable law. Where processing is based on consent, you have the right to withdraw that consent at any time.

How We Use Personal Data

We use the personal data we collect for the following purposes.

To provide cleaning services, including accepting and confirming bookings, scheduling visits, accessing your property as instructed, and ensuring that our cleaners deliver the agreed work.

To manage our relationship with customers, including responding to enquiries, handling complaints, providing customer support and communicating about changes to our services or terms.

To process payments and maintain financial records, including issuing invoices, confirming payment, managing refunds where applicable and keeping appropriate accounting records.

To improve and develop our services, including analysing how customers use our services, gathering feedback and adjusting our offerings to better meet customer needs.

To protect our business and customers, including preventing fraud, addressing security incidents, and enforcing our contractual terms.

To comply with legal and regulatory obligations, including responding to lawful requests and cooperating with regulatory or law enforcement authorities when required to do so.

Data Retention

Cleaner Hammersmith retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. The specific retention period depends on the type of data and the context of processing.

Customer and service records are generally retained for a period after the end of our relationship with you, so that we can respond to queries, address complaints and maintain evidence in case of legal claims.

Financial and payment related information is retained for the period required by applicable tax, accounting and financial regulations.

Communications and correspondence may be retained for an appropriate period in line with our legitimate interests in managing our business, improving our services and keeping records of interactions with customers.

When personal data is no longer required for the purposes described in this Privacy Policy, we will securely delete or anonymise it so that it can no longer be associated with an identified or identifiable individual.

Data Processors and Sharing of Personal Data

Cleaner Hammersmith may share your personal data with trusted third parties who act as data processors on our behalf. These processors are engaged to provide services that help us operate our business and deliver services to you. They are only permitted to process your personal data in accordance with our instructions and must provide appropriate security measures.

Examples of data processors we may use include payment processing providers, who handle card payments and related financial transactions on our behalf, information technology and hosting providers, who support our website, booking systems and data storage, and administrative and support service providers, who assist with customer communications, scheduling and related operational tasks.

We may also share personal data where required by law or where necessary to protect our rights, property or the safety of our staff and customers. This may include sharing information with law enforcement agencies, regulators or legal advisers when necessary.

Cleaner Hammersmith does not sell personal data to third parties. Any sharing with third parties will be limited to what is necessary for the purposes described in this Privacy Policy or required by law.

International Data Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, your personal data may be transferred internationally. In such cases, we take steps to ensure that appropriate safeguards are in place to protect your personal data, such as relying on adequacy regulations or using standard contractual clauses or equivalent protections where required by law.

Data Security

Cleaner Hammersmith takes the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to personnel who need it for their role, using secure systems and practices for storing and transmitting information, and regularly reviewing our security arrangements.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to the personal data that Cleaner Hammersmith holds about you. These rights may be subject to certain limitations or conditions under applicable law.

Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with information about how we use it.

Right to rectification. You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing. You may have the right to request that we restrict the processing of your personal data in certain situations, such as while we are considering a request to rectify or erase your data.

Right to data portability. In certain cases, you may have the right to receive the personal data you have provided to us in a structured, commonly used and machine readable format, and to request that we transmit that data to another controller where technically feasible.

Right to object. You have the right to object to processing based on our legitimate interests, including profiling, and to object at any time to the use of your personal data for direct marketing.

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights in relation to Cleaner Hammersmith, you can contact us using the contact details provided on our main service information. When making a request, please provide enough information to allow us to verify your identity and understand your request. We will respond in accordance with applicable data protection laws.

If you are not satisfied with how we handle your personal data or our response to a request, you have the right to lodge a complaint with the relevant data protection authority. In the United Kingdom, this is generally the Information Commissioner's Office. We encourage you to contact us in the first instance so that we can try to resolve any concerns directly.

Changes to This Privacy Policy

Cleaner Hammersmith may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. When we make significant changes, we will take appropriate steps to inform customers and ensure that the updated policy is made available. The revised Privacy Policy will apply from the date it is published.