Accessibility Statement

Accessibility at Cleaner Hammersmith

This accessibility statement explains how the Cleaner Hammersmith website is designed and maintained to be usable by as many people as possible, including disabled residents, visitors, and organisations in the Cleaner Hammersmith area. We are committed to providing an accessible digital service that supports everyone who wants to learn about, report, or take part in local cleaning and improvement activities.

Our commitment to accessibility

We aim for the Cleaner Hammersmith website to meet the Web Content Accessibility Guidelines version 2.1 at the AA level. These guidelines are internationally recognised standards that describe how to make web content more accessible to people with a wide range of access needs, including people with visual, hearing, motor, and cognitive impairments.

As we develop and update our services, we consider accessibility from the start. We test new features against WCAG 2.1 AA success criteria and work to remove barriers that might prevent people from using our online information and services in the Cleaner Hammersmith area.

How our website supports different users

We design our pages and content so that most users should be able to:

Use a keyboard to move through navigation and content without needing a mouse.

Listen to the website using a screen reader, including popular tools such as JAWS, NVDA, and VoiceOver.

Resize text or zoom in on pages without losing content or functionality.

Use clear headings and consistent layouts to understand content structure and find information more easily.

Use high contrast settings provided by their browser or device to improve readability.

Screen reader support

The Cleaner Hammersmith website is structured to work well with screen readers. We use meaningful page titles, headings, and landmarks so that screen reader users can understand where they are on the site and move quickly to different sections.

Images that add information are given alternative text so that assistive technologies can describe them. Decorative images are marked in a way that allows screen reader users to skip them and focus on the essential content.

Keyboard navigation

All key actions on the Cleaner Hammersmith website are intended to be available using only a keyboard. Users should be able to move through links, buttons, and form fields using the Tab, Shift and Tab, Enter, and arrow keys, without becoming trapped anywhere on the page.

We aim to maintain a clear visual focus indicator so that keyboard users can easily see which element is currently selected. Our navigation menus and interactive controls are designed so that they can be used without requiring a mouse or touch screen.

Ongoing improvements and known issues

We are continually working to improve the accessibility of the Cleaner Hammersmith website. When we identify issues, we prioritise fixes that have the most impact on people who rely on assistive technologies or alternative ways of accessing content.

Some older content and documents may not yet fully meet WCAG 2.1 AA standards. When we replace or update this material, we will improve its accessibility. If you experience any difficulty with older content, you can contact us to request information in a more accessible format.

Requesting information in an accessible format

If you need information from the Cleaner Hammersmith website in a different format, such as large print, easy read, audio, or another accessible version, you can contact us and explain what you need and which page or content you are trying to access. We will review your request and aim to provide an accessible version that meets your needs where reasonably possible.

Reporting accessibility problems

We welcome feedback on the accessibility of Cleaner Hammersmith online services. If you find any problems that are not mentioned in this statement, or if you believe we are not meeting accessibility requirements, please get in touch and describe the issue. Where possible, include the page address, what you were trying to do, and any assistive technology or browser you were using. This helps us investigate and fix the problem more quickly.

Future updates to this statement

We will review and update this accessibility statement regularly as we improve the Cleaner Hammersmith website and services. Changes may reflect new accessibility testing, user feedback, or updates to legal and technical standards. By continuing to improve our digital services, we aim to make it easier for everyone in the Cleaner Hammersmith area to access information, report local issues, and participate in keeping the area clean and welcoming.